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CARRIER:

Correos de México.

COUNTRY of ORIGIN:

Rouge et Noir is a MEXICAN label.

FEES
[include the shipping fee (weight), packaging supplies,etc]

MEXICO:
FREE

USA:
$12.00 USD + 7.00 USD for every additional item

CANADA:
$13.00 USD + 7.00 USD for every additional item

EVERYWHERE ELSE:
$17.00 USD + 10.00 USD for every additional item

CHINA NEEDS EXTRA INSURANCE (please ask through the contact form)

INSURANCE/TRACKING/REGISTRATION NUMBER:

We self-insure your order, brand new packaging supplies and tracking for Mexico and USA.

Orders above 4 items will pay only $30.00 USD-REFUND WILL BE GIVEN THROUGH YOUR PAYPAL ACCOUNT.

DELIVERY:

REGULAR POST W/ Registration number (National-this means your parcel will arrive via your country's national postal service).

TRACKING AVAILABLE ONLY for the USA and Mexico.

For the rest of the countries it is a RELIABLE but NOT traceable shipping method . Rouge et Noir self-insure your order.

Why is it traceable for only two countries?

The tracking number works on the Mexican postal service website but not all the countries keep record of Mexican shipments,this means that you will be able to see when the parcel left Mexican territory but not track the package during the travel. The registration number issued works as an insurance against loss.

TIMING

Please have in mind that we have NO influence on how quickly your item arrives,it all depends on the postal service and CUSTOMS in your country so it can take from 15 working days up to 8 weeks,specially on Christmas Holidays or Bank Holidays .

ORDERS MAY HAVE DELAYS VERY OFTEN AS SHIPMENTS ARE FIRST SENT TO MEXICO CITY'S FACILITIES AND THEN SENT TO THEIR DESTINATION FROM MEXICO CITY'S INTERNATIONAL AIRPORT. THIS TAKES TIME BECAUSE PACKAGES NEED TO BE REGISTERED BY CUSTOMS, PLEASE CONSIDER THE TIMING OF YOUR COUNTRY'S CUSTOMS AS THEY MIGHT HOLD YOUR PARCEL FOR A WHILE FOR THEIR CHECKING AS WELL . YOU WILL HAVE UPDATES IF THERE IS A DELAY NOTICE OF THE BATCH YOUR ORDER WAS SENT WITH.PLEASE CHECK YOUR E-MAIL REGULARLY TO RECEIVE THIS INFORMATION AND CONTACT ME IF YOU HAVE ANY QUESTION.

IF YOU WISH TO OPEN A DISPUTE BECAUSE OF THE DELAY OF YOUR ORDER PLEASE CONTACT ME BEFOREHAND.

CLAIMS:

Claims with CORREOS DE MEXICO can be done ONLY AFTER 60 days. Packages are considered en route until at least 60 days have passed. After 60 days the package is considered lost.So far, I am pleased to say that no package has ever gone astray.

CHINA packages need extra insurance. Please contact me if your shipping address is within CHINA.

If you would like your item to be shipped via EXPEDITED POST,please CONTACT US before purchasing anything.Please take into consideration that in case of using FedEx, DHL or UPS we CAN NOT mark the parcel as gift.

SHIPPING ADDRESS & CONTACT:

PLEASE be sure to register the CORRECT address on PAYPAL.Use an e-mail account that you check often to be able to reach you at all time.

Rouge+Noir uses brand new packaging supplies.

Thank you! :)